100% MONEY-BACK GUARANTEE
All designs are sent to you to review / request changes before we print your artwork. We offer unlimited edits until you are happy with your design. If you do not like the design we create for you, we can recreate it, or we will refund you with no questions asked.
This is a digitally mastered piece of artwork (not hand-painted or hand-drawn), using the latest design techniques to turn your photographs into stunning pet portraits. Your digital image will be delivered directly to your email address in a JPEG format (if you would like a different format just let me know). Just take your digital image to your local printers or use an online one. We recommend using Photobox online as they are of great quality at a reasonable price. You can print your image as many times as you like and at the size of your preference.
Whether you want your pet portrait to be hung pride of place on your wall or to sit on a desk, our prints have you covered. This thick semi-glossy photo paper helps to achieve intense, vivid colours and gives your pet art a silky, high-end finish. Paperweight: 200 gsm / 80 lb. Shipped in sturdy packaging protecting the print during delivery.
Decorate your wall with one of our beautiful stretched canvases. Our canvases are produced using a digital high-resolution printer. Our printing process produces exceptional results including brilliant colour, sharp definition, and tone to give a visual quality, which is eye-catching and captures the characteristics of your unique pet/ pets. This is a strong thick canvas with a 4 cm (1.6") frame and is shipped in highly protective packaging to ensure there is no damage during transportation. We also wrap the colour around the edges of your canvas to make it stand out from your wall. A mounting kit is also included.
Our prints & canvases come in four different sizes, 8X12, 12X16, 16X20, 18X24, (INCHES).
If you decide to go for a DIGITAL FILE, it will be designed at 16x24 (inches). You can print your image at this size or smaller. If you decide to print it bigger than this, please be advised the quality will reduce (as with all images).
We offer tracked shipping on all orders.
It normally takes up to 3 days for us to process and design your image before shipping. We will then send you a preview to review your art work, request edits, or approve for printing.
DIGITAL FILE: Worldwide - Instantly, once art work is approved
PRINTS: UK (2-5 days), EUROPE (2-8 days), USA (5-6 days)
CANVASES: UK (6-7 days), EUROPE (6-8 days), USA (9-19 days)
Due to the customized nature of all of the products we produce at 'My best buddy', we cannot offer returns. Your artwork is designed with care and is entirely personal to you and your pet. If you are unhappy with your final product then please get in touch with us. Customer satisfaction is one of our passions and we always endeavour to make sure you're happy with the final masterpiece.
If you received the wrong product, and incorrect size or print, or your product was damaged in transit, we will of course replace it without question. Please let us know within 48 hours of receiving your order in this case.
If you have placed an order recently and have changed your mind, you can cancel your order within 24 hours. If 24 hours have passed, the cancellation will be granted at our discretion. The reason for this is that our artists often begin work as soon as you have placed your order. If your artwork has already been created and you request to cancel, we will charge a £10 fee to cover some of the artwork costs for your order.
Please be aware that when we create your artwork, we use the photo you uploaded with your order. If you do not follow our 'Photo Guidelines', we cannot offer any solution. It's your responsibility to submit a high quality photo that adheres to our submission guidelines. Low quality photos will result in low quality artwork.